Distance Selling Contract
1- Reservation and Tour Sales Contract
This service sales contract is signed by O Turizm Seyahat Acenteliği Taşımacılık İnşaat Ticaret A.Ş. (Hereinafter referred to as Royal Fun Tour.) And the participant with the name and address below (hereinafter referred to as the Customer in this contract), www.royalfuntour.com (Hereinafter referred to as the Website in this contract.) If the amount of the service for the service is paid to Royal Fun Tour before the date of the service, it is accepted by the parties and enters into force.
1.General Issues and Features of the Service
1.1 In accordance with this contract between Royal Fun Tour and the Customer, Royal Fun Tour provides the services shared in the tour details on www.royalfuntour.com (hereinafter referred to as the Website in this contract) regarding the touristic trip specified in the tour program it shares with the Customer. Customer accepts, declares and undertakes to fulfill the obligations specified in this contract.
1.2 The main points of the service to be provided by Royal Fun Tour in the detailed tour program are the tour departure time, the return time and dates, and the services included in the tour description on the Website. Services included and not included in the price paid for the tour program are specified in the tour details on the Website.
1.3 The detailed tour program is an integral part of this contract and the Customer agrees to this by signing this service sales contract.
1.4 Royal Fun Tour may change the order and time of places to visit, before the tour begins, or if it deems necessary during the tour, provided that it falls within the category specified in the tour program on the Website.
2- Booking and Payment Conditions
2.1 A reservation and sale becomes reality and certainty by reading this contract and the detailed tour programs offered to the Client by Royal Fun Tour by the Client, making the payment and approving by the Royal Fun Tour official.
2.2 The Customer who is booking on behalf of more than one person or group is responsible for fully notifying the contract terms, detailed tour schedule, other persons to whom he has booked, and obtaining their approval. It is accepted that other people know their responsibilities and obligations. It is the Customer responsible for disputes arising from these shortcomings of other people, Royal Fun Tour cannot be held responsible in any way.
2.3 Payment dates, amounts, methods are specified in each detailed tour program.
2.4 When payments are requested to be paid in Turkish Liras (TL-₺) instead of foreign currency, the CBRT Exchange Rate of the day is based.
2.5 Costs such as bank expenses, service provider deductions, which occur differently from the tour payment amount that the Customer will cover during the payment belong to the Customer. The amount to be paid to Royal Fun Tour is stated on the Website.
2.6 Royal Fun Tour is obliged to take out compulsory travel assurance insurance for customer accommodation tours. Since there is no insurance obligation for tours not exceeding 24 hours, insurance is only made for accommodation tours. The provisions stated in this insurance policy are valid. If the customer does not find the policy conditions of this compulsory travel assurance insurance sufficient, they can purchase a new insurance individually. However, they cannot request the cancellation or refund of the insurance made by Royal Fun Tour.
3- Mandatory Changes and Tour Cancellations Arising From Them
3.1 Natural disasters (earthquake, flood, fire, typhoon, landslide ... etc), emergency situations (war, terror etc.), public movements (strike, walking, road closure ... etc), health problems (epidemic disease , quarantine ... etc), extraordinary weather opposition (heavy snowfall and type, fog, severe storm, lightning strike), travel warnings and restrictions of interstate diplomatic problems and tensions, liquidation of any transportation companies and / or hotels that are booked, Royal fun tour for any damages or losses arising from any negative or unforeseen consequences, directly or indirectly, by Royal Fun Tour, for any other reasons, including, but not limited to, special restrictions such as bankruptcy, cancellation of planned concerts and events for these reasons. Travel cannot be responsible, but Royal Fun Tour is responsible for its obligations. Royal Fun Tour cannot be held liable for material or moral responsibility. For these reasons, Royal Fun Tour may make changes to the tour or cancel the tour.
3.2 Unlike the agreements between Royal Fun Tour and all kinds of transportation vehicles, Royal Fun Tour cannot be held responsible for the delays, breakdowns, accidents, personal defects of its drivers and no material and moral responsibility can be imposed on Royal Fun Tour. Royal Fun Tour cannot be held responsible for any changes, delays or cancellations that may occur during flight times. The customer accepts and assumes that any changes and arrangements can be made by the airline company within the framework of international aviation rules.
4- Royal Fun Tour and Customer Cancellation Conditions
4.1 Royal Fun Tour does not apply any delay interest if the Customer fails to pay, in case it is not obliged to delay the payments. However, the customer must complete the payments up to 1 day before the departure date of the tour, unless stated otherwise in the detailed tour schedule. Otherwise, Royal Fun Tour reserves the right to cancel this contract unilaterally and will refund all payments except plane, hotel, event and concert tickets.
4.2 Royal Fun Tour, when it deems necessary, without the consent of the Customer, only on the condition of notifying the Customer, from the tour departure date; It can cancel the tour 1 day in day tours, 1 day in city tours, 1 day before in domestic tours and 15 days before in international tours. In such cancellation, Royal Fun Tour is obliged to return the fee paid to the Customer. However, the Customer cannot claim compensation due to cancellation. Royal Fun Tour is not responsible for any damages arising from the upgrade or miles usage of the customer in the aircraft and hotels.
4.3 For whatever reason, the customer will be refunded the full amount he paid if he canceled the tour 2 days before the city tours, 2 days before the domestic tours and 20 days before the international tours. Returns are made within 20 days of notification of the cancellation to the account or credit card paid to Royal Fun Tour.
4.4 For any cancellations made by the Customer, regardless of the reason after these dates, the Customer undertakes to pay the remaining balance of the tour fee and the payment made so far is not refunded. If another Customer is found to be replaced during this time, the full amount paid will be refunded. Refunds are made within 30 days of notification of the cancellation to the account or credit card paid to Royal Fun Tour.
4.5 The customer can transfer the purchased tour to another 3 days before the city tours, up to 20 days before the domestic tours and 30 days before the international tours. Royal Fun Tour is committed to making every effort to extend this period in favor of the customer. The transferee is responsible for the balance along with the transferee, along with the transferor of the costs that may arise from the transfer. Even if the transferee has no signature on this sales contract and forms, it is bound by the terms of this contract.
4.6 The refund amount to the customer is made in foreign currency made to Royal Fun Tour.
5. Royal Fun Tour and Client's Defects
5.1 Royal Fun Tour undertakes to return all of the money paid to the customer in case of failure to comply with this contract, except for the reasons specified in Articles 1, 2, 3 and 4 of this contract.
5.2 If the customer certifies that he / she cannot receive any service specified in the tour, the price of the relevant part of the tour is returned to the customer by Royal Fun Tour. However, if the Customer does not document his complaint during the tour, he loses the right to refund or compensation. Complaints or suggestions for improvement after the tour do not incur a right to return or compensation.
5.3 The Customer is responsible for the payments that are not made on time, and all the results that may arise from the documents that are not delivered in a timely and complete manner, Royal Fun Tour cannot be held responsible. In this case, Royal Fun Tour reserves the right to cancel this contract and Customer's participation in the tour.
5.4 The customer undertakes that the information and documents submitted to Royal Fun Tour are correct and complete. Royal Fun Tour is based on this information and documents in tour organizations. The Customer is responsible for the fact that these documents are inaccurate or incomplete, lost, forbidden by the judicial authorities or law enforcement officers for any reason to go abroad for any reason, arrested at the airport, arrested at the airport or at the borders, and taken into custody. Cannot claim a refund or compensation.
5.5 The customer is responsible for missing the plane when the tour is late to the start point, meeting the reasons arising from him during the tour and missing the tour by being late to the departure point. The customer cannot in any way hold Royal Fun Tour responsible, nor request a refund or compensation.
5.6 Royal Fun Tour is not responsible for the reasons that the customer leaves the tour due to personal problems or excuses and does not want to stay at the specified hotel.
5.7 The customer cannot hold Royal Fun Tour responsible for their own health problems. He is responsible for assessing the tour's suitability for health and condition.
5.8 The Hotel is responsible for material damage and damages from the Customer to the places and vehicles served, and can not hold Royal Fun Tour responsible in any way.
5.11 Any expenditure not included in the tour fee specified in the detailed tour program belongs to the Customer and is obliged to pay.
5.12 The customer is responsible for any valuable documents and items that he / she has with him or purchased during the tour. Royal Fun Tour cannot hold responsible for the loss of these.
5.13 Tour leaders are obliged to provide clear information about the flow of the tour. The Customer is responsible for the problems arising from not hearing, forgetting or not consciously complying with the general announcements made during the tour.
5.14 The customer agrees in advance to comply with the rules of the tour and the program, the rules of the country and places of residence, and respect all the rights of other people on the tour. The Customer is responsible to Royal Fun Tour and other Customers for any problems or damages caused by non-compliance.
The provisions of this contract are subject to Turkish law.
In all disputes that may arise from this detailed tour program, the records of Royal Fun Tour will be considered as definitive evidence.
Manavgat courts and Enforcement Offices are authorized for all disputes that may arise from the detailed tour program.
Royal Fun Tour (O Turizm Seyahat Acenteliği Taşımacılık İnşaat Ticaret A.Ş.)
* Royal Fun Tour reserves the right to change the conditions.